Senior Project Manager, COA-ICON- US Remote (East Coast)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Title: Senior Project Manager, COA

Location: Remote - USA (East Coast)

What you will do:  As a Senior Project Manager within Patient Centered Solutions and Language Services at ICON, you will lead the delivery of clinical outcome assessment localization and electronic Clinical Outcome Assessment programs across multiple clinical studies. Serving as an embedded extension of a key pharmaceutical client’s team, you will manage projects from initial intake through final delivery. You will coordinate cross-functional stakeholders, multilingual content, copyright and licensing activities, eCOA migrations, quality reviews, and project documentation. You will also help improve operational processes, reduce delivery timelines, and support the evaluation of new automation technologies.

Key responsibilities include:

• Serve as the primary operational contact for incoming localization and eCOA requests, coordinating project kickoffs with study teams and other stakeholders.
• Develop and manage project plans, requirements, timelines, deliverables, risks, and resource needs across multiple concurrent global and local studies.
• Lead cross-functional collaboration among client stakeholders, study teams, localization specialists, technology teams, copyright holders, vendors, and other internal and external partners.
• Assess the availability and readiness of questionnaires, translations, licenses, and supporting assets before translation and eCOA migration activities begin.
• Coordinate copyright licensing, source-content review, translation preparation, multilingual deliverables, content modifications, and version-management activities.
• Oversee automation-enabled eCOA questionnaire migrations and evaluate outputs for linguistic, formatting, technical, and content-readiness issues.
• Identify and document migration defects, support root-cause analysis, recommend corrective actions, and provide structured feedback to technology teams.
• Monitor project quality, timelines, review cycles, productivity, and stakeholder satisfaction through dashboards and status reporting.
• Maintain complete, accurate, version-controlled, and audit-ready project documentation within approved SharePoint and document-management systems.
• Identify opportunities to reduce bottlenecks, improve content reuse, shorten migration timelines, reduce manual effort, and standardize processes.
• Support the validation and implementation of automation, artificial intelligence, and other emerging technologies used in localization and eCOA delivery.
• Provide project leadership and guidance to cross-functional contributors while promoting quality, collaboration, and continuous improvement.

Your Profile:

• Bachelor’s degree in Life Sciences, Languages, Translation, Clinical Research, Healthcare Administration, Project Management, or a related discipline.
• At least five years of relevant experience in clinical localization, clinical operations, clinical technology, or project management within a pharmaceutical, biotechnology, CRO, or related environment.
• Demonstrated experience managing multiple concurrent projects, timelines, risks, deliverables, and cross-functional stakeholders in a fast-paced, matrix environment.
• Strong understanding of multilingual content development, translation, and localization workflows.
• Excellent communication, stakeholder-management, organizational, analytical, and problem-solving skills, with strong attention to detail.
• Experience using SharePoint, document-management systems, collaboration platforms, and project-tracking tools.
• Ability to work independently, manage competing priorities, and maintain complete, accurate, and audit-ready project documentation.
• Direct experience with Clinical Outcome Assessments, electronic Clinical Outcome Assessments, and questionnaire migration projects is highly preferred.
• Experience with copyright licensing, content acquisition, translation preparation, and version-management processes is highly preferred.
• Familiarity with eCOA platforms, localization technologies, translation-management systems, or comparable clinical technologies is preferred.
• Experience reviewing migration outputs, documenting defects, performing root-cause analysis, or supporting quality-validation activities is preferred.
• Experience supporting automation, artificial intelligence, or clinical-technology pilot programs is preferred.
• PMP or an equivalent project-management certification is preferred.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

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