Key Responsibilities

• Service & Maintenance: Perform installation, preventive maintenance, and corrective repairs on instruments in accordance with Beckman Coulter service procedures and quality standards.
• Technical Expertise: Diagnose hardware and software issues, conduct electrical and mechanical testing, and determine the most cost-effective and timely solutions.
• Customer Support: Respond to customer calls promptly, ensuring effective communication, professional conduct, and high levels of satisfaction.
• Escalation & Reporting: Escalate unresolved or complex issues to higher technical levels or the quality reporting system, ensuring accurate and timely documentation.
• Compliance & Documentation: Maintain accurate service reports, call logs, and parts usage records in the system tools. Follow safety and regulatory guidelines as per company policy.
• Collaboration: Work closely with the sales, applications, and service teams to support customers across Pharma/Biopharma, Clinical, Industrial, and Research Academia segments.
• Continuous Improvement: Contribute to process enhancements, participate in technical trainings, and support field upgrades or product improvement initiatives.
  
  

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.