Job Description

Business: Piramal Critical Care

Department: Information Technology

Location: Kurla, Mumbai

Travel: Low

Job Overview

The Business Application Manager acts as the liaison between PCC system users, Software support vendors and internal PCC IT support teams. The ideal candidate will be a technical contributor and advisor to the PCC business users to proactively assist in defining strategic application development and integration to support business processes.

Key Stakeholders: Internal

Business teams from Quality, Regulatory or Manufacturing

Key Stakeholders: External

MS Support team, 3PLs, Consultant

Reporting Structure

Reports to the Chief Manager- IT Business Partner

Experience

• 8-10 years of relevant experience in IT Project Management, IT Support Delivery, Business applications
• Experience in the Pharmaceutical or Medical Device required
• Experience in working with quality applications like Quality Management System, Trackwise, Document Management System, Training management system etc.
• Should have experience working with regulatory applications like Artwork Management or Pharmacovigilance systems like Argus/ Complaints
• Strong understanding of computer system validation lifecycle and working with GxP systems
• Familiarity with MS office tools (e.g. Word, Excel, and PowerPoint)
• Experience in managing teams, with excellent team-working skills (especially in a culturally diverse environment) and a willingness to get alongside issues, provide clear
• direction and drive results.
• Experience in working with stakeholders in global geographies
• Training experience to assist system users to trouble-shoot issues; ability to produce training materials and lead training sessions.
• Ability to develop and create compelling business cases to promote new technologies and outcomes to the business
  
  

Competencies

• Positive attitude with excellent interpersonal and communication skills (written, verbal, presentation)
• Self-motivated individual who can excel with little supervision and the proven ability to be successful in a fast paced, dynamic environment
• Excellent presentation and communication skills
• Ability to effectively communicate business needs to the technology teams
• Strong service focus - with a proactive customer service attitude
• Ability to lead teams and work collaboratively to achieve results
• Experience in managing teams, with excellent team-working skills (especially in a culturally diverse environment) and a willingness to get alongside issues, provide clear direction and drive results.
• Experience in working with stakeholders in global geographies.
• Training experience to assist system users to troubleshot issues; ability to produce training materials and lead training sessions.
• Ability to develop and create compelling business cases to promote new technologies and outcomes to the business
  
  

Key Role & Responsibilities

• Work with users to define user requirements, functional requirements and technical specifications and obtain business sign-off of requirements
• Lead implementation of business applications/systems related to Salesforce, Docusign Contract Management and other Non ERP applications
• Manage rollout of multiple business specific applications for Sales, Finance
• Manage IT project team and external application vendor team during the roll out of IT projects/systems
• Maintain partnership with business teams and act as IT SPOC to business
• Work with business users to review proposed design solutions and determine if solution meets business needs
• Transfer knowledge to IT Support Team & manage change requests
• Communicate & coordinate changes in system into effected business areas for smooth transitioning & participate in the development, implementation & roll-out of system Projects
• Onboard vendors and manage external vendor teams to support the ongoing business applications
• Propose IT budgets (OPEX & CAPEX) in accordance with internal procedures, ensuring best value and quality
• Ensure customer satisfaction & build ongoing relationships with stakeholders and manage their expectations
• Develop a Deep understanding of PCC’s approach to software development
• Collaborate with Corporate/Central IT teams – IT security, IT infrastructure, SAP, Validation team to implement Business specific application/systems
• Responsible for working technical teams to ensure integration of different systems, proper data migrations
• Present monthly status update of Projects to IT Steering committee
• Provide Daily update to Manager on Day to Day activities and to Senior Management during governance calls
  
  

Qualifications

B.Sc. in Information Technology, Computer Science or equivalent

About Us

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.

Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Equal employment opportunity

Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.

We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.

About The Team

Piramal Critical Care (PCC), under Piramal Pharma Limited (PPL), a subsidiary of Piramal Enterprises Limited, is the third largest producer of Inhaled Anaesthetics and a global player in hospital generics. Motivated by its vision to deliver critical care solutions for patients and healthcare providers across the globe, PCC is committed to enabling sustainable and profitable growth for all its stakeholders.

PCC maintains a wide presence across the USA, Europe and more than 100 countries across the globe. Its rich product portfolio includes Inhalation Anaesthetics such as Sevoflurane, Isoflurane and Halothane as well as Intrathecal Baclofen therapy, for spasticity management. PCC has wholly-owned, state-of-the-art manufacturing facilities in the US and India that have successfully cleared periodical inspections by the US FDA, UK MHRA and other regulators.

Its core strength lies in a highly qualified global workforce of more than 400 employees across 16 countries. PCC is focused on further expanding its global footprint through new product additions in the critical care space.

Committed to corporate social responsibility alongside Piramal Group, PCC collaborates with various partner organizations and proudly takes an active role in providing hope and resources to those in need, as well as caring for the environment.