Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What You Will Do

Let’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting the Integrated Case Management Systems on existing & future technologies. In this role, you will wear several hats including requirement gathering, implementation and analyze and resolve issues with case intake and data transfer across integrated systems. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient processing of data.

Roles & Responsibilities:

• Develop and implement business process improvements to enhance efficiency and effectiveness.
• Monitor, solve, and resolve issues related to case intake and case processing across multiple systems.
• Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues.
• Collaborate on the development of test plans and scenarios to ensure robust validation of system updates, patches and new features.
• Perform regression testing to verify the changes do not negatively impact existing system functionality.
  
  

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 1 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Bachelor’s degree and 3 to 5 years of Life Science/Biotechnology/Pharmacology/Information Systems experience OR
• Diploma and 7 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
  
  

Preferred Qualifications:

Functional Skills: Must-Haves

• Experience in writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Good communication skills and the ability to communicate with Product Managers and business collaborators to define scope and value for new developments
• Hands-on experience with the ITIL framework and methodologies like (Scrum).
• Knowledge of SDLC process, including requirements, design, testing, data analysis, change control
  
  

Functional Skills: Good to Have

• Hands on experience in HP ALM, JIRA, Visio, document management systems (e.g. Veeva) and Service Now
• Experience in management of requirements specifications document, requirements traceability matrix
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology, and CRM systems
  
  

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Team-oriented, with a focus on achieving team goals.
  
  

What You Can Expect Of Us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.