Job Overview
Performs routine and non-routine system administration, and tier 2 end-user support with an increased focus on technical/complex support tasks. May support internal and external customers. May participate in and lead special projects. May mentor less experienced team members and serve as a SME in a cross-functional capacity within IT teams.

Essential Functions
• Fulfill end-user requests for non-routine and complex/technical tasks.
• Provide guidance to end-users on application functionality and procedural topics that are within assigned remit.
• Escalate end user requests and incidents to higher level support staff or management in accordance with the escalation path for the assigned system or process.
• Contribute and implement ideas to improve overall quality and efficiency of systems and processes. Act as a change advocate.
• Maintain compliance with SOP, training, time reporting requirements, other procedures, and applicable regulatory requirements.
• As assigned, perform system/process checks, QC tasks and applicable follow-up actions.
• Perform system User Acceptance Testing (UAT), informal testing or validation as assigned.
• Participate in or lead training design activities or perform training delivery for end-users within the assigned remit.
• As guided by senior team members: produce and maintain support materials used by the team. For example, email templates and process checklists based on approved procedures.
• As relevant for assigned projects, collect objective activity measurements, report to management, and suggest/implement ongoing improvements in alignment with the organization’s strategy.

Qualifications
• Bachelor's Degree Computer Science, a related field, or equivalent experience
Req
• Critical to be a great listener who communicates obsessively with the customer. Forecasting and Measuring are must have skills to track where the product is in terms of timelines, spend and road map prioritization
• Ability to work independently in a fast-paced environment, with little direct supervision
• Extraordinary analytic, problem solving, written/oral presentation skills.;, Technical skills to translate business requirements into terms that developers and testers can understand
• Extraordinary analytic, problem solving, written/oral presentation skills.;, Technical skills to translate business requirements into terms that developers and testers can understand;, Aptitude for synthesizing complex data into key components that drive informed decisions

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $68,400.00 - $171,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.