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Description

Position Summary:

This position provides solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain business, collaborate with stakeholders.

This is a field based position supporting the South Texas territory. The ideal candidate will reside or be willing to relocate to the territory (Dallas down to the border). Extensive field travel is required - average 65-80% overnight stays.

Primary Duties

• Perform all work in compliance with company policy and within the guidelines of bioMérieux’s Quality System.
• Coordinate and provide technical training, consultation, and ongoing support of bioMérieux’s diagnostic product lines within the U.S. customer base.
• Develop, cultivate, and maintain strong professional relationships with all customers.
• Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Responsible for efficient territory management within operating expense budget.
• Support bioMérieux revenue initiatives.
• Perform other duties as assigned, and/or as business needs dictate.
  
  

Education, Skills, Experience

• Bachelor’s degree in medical technology, technical, or life science field
• 1+ years clinical laboratory experience or equivalent.
• Molecular experience is highly preferred
• Clinical experience in Virology, Hematology, or Microbiology is preferred
• bioMérieux/Biofire product experience preferred.
• ASCP or MLT certifications preferred
• Laboratory Information System, or Connectivity/Networking experience a plus.
• Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
• Experience with related technical field applications support strongly preferred.
  
  

BioFire Diagnostics, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioFire Diagnostics’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).