Job Title:

Center Manager - Gurugram

Business Unit:

IMMAST

Job Grade

G9A

Location :

Gurugram, India

At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.

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As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”

Job Summary:

About the Institute:

Institute of Medical & Minimal Access Surgery Training (IMMAST) is an ISO 9001:2015 certified and Royal College of Surgeons, UK accredited training institute. IMMAST is a premier medical training institute dedicated to advancing healthcare through high-quality, hands-on training and education for medical professionals. We aim to equip health care professionals with the latest skills and knowledge to improve patient outcomes and contribute to the evolution of medical practices.

Position Summary:

The Center Manager will be a dynamic medical professional responsible for the end-to-end management and strategic growth of the training center. This role requires a seasoned clinician with significant administrative experience, particularly in Managering healthcare initiatives focused on professional training. The Center Manager will drive operational excellence, ensure compliance, foster innovation, and build strong relationships with stakeholders, all while maintaining a keen focus on quality, cost efficiency, and vendor management.

Key Responsibilities:

• Center Operations Management:
  
  

Operational Oversight: Oversee all daily operations of the training center, ensuring smooth and efficient functioning.

Process Optimization: Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.

Strategic Planning: Under the supervision of Head IMMAST and the Senior Management team, develop and execute strategic plans for the center's growth, aligning with the overall organizational objectives

• Course Calendar & Faculty Management:
  
  

Course Planning: Plan, schedule, and manage the annual course calendar, ensuring optimal utilization of resources and catering to market demands.

Faculty Identification & Development: Identify, recruit, and onboard highly qualified and experienced medical faculty.

Faculty Management: Manage faculty relationships, ensure adherence to teaching standards, and facilitate their continuous professional development.

Performance Monitoring: Monitor and evaluate faculty performance, providing constructive feedback and support.

• Compliance :
  
  

Regulatory Adherence: Ensure complete compliance with all relevant laws of the land, local regulations, and healthcare industry standards.

Policy Implementation: Implement internal policies and procedures to maintain regulatory compliance and high ethical standards.

• Course Development & Innovation:
  
  

New Course Development: Under the supervision of Manager - Academics and faculty/advisors, assist in the development of new courses, training models, and educational programs.

Curriculum Enhancement: Collaborate with subject matter experts to provide clinical insights and feedback for the continuous enhancement of existing course curricula.

Market Analysis: Stay abreast of the latest advancements in medical technology and clinical practices to identify opportunities for new program development.

• Marketing & Participant Enrollment:
  
  

Marketing Strategy: Under the supervision of Manager Marketing, oversee and implement effective marketing strategies to promote courses and attract a diverse pool of participants.

Enrollment Management: Oversee the participant enrollment process, ensuring a seamless and positive experience.

Outreach Initiatives: Build and maintain relationships with hospitals, medical associations, and other healthcare organizations to drive participant enrollment.

• Financial Management & Cost Efficiency:
  
  

Budgeting & Forecasting: Prepare, manage, and monitor the center's budget, ensuring financial prudence and accountability.

Cost Control: Implement strategies for cost efficiency across all operations without compromising on quality.

Revenue Generation: Identify and pursue opportunities for revenue growth through effective course pricing and outreach.

Financial Reporting: Provide regular financial reports and analysis to the Senior Management Team.

• Stakeholder & Vendor Management
  
  

Relationships Management: Build and sustain collaborative relationships with faculty, participants, accrediting bodies, hospitals, partner institutions, vendors and industry partners

Selection & Negotiation: Ensure Identification and selection of vendors/partners for equipment, supplies, services, and other operational needs.

Service Management: Oversee vendor contracts/agreements, ensuring favorable terms and service level agreements.

• Data Management & Reporting:
  
  

Data Collection & Analysis: Oversee the collection, analysis, and interpretation of operational, financial, and educational data.

Reporting: Generate comprehensive reports for the Senior Management Team on key performance indicators, progress, and challenges.

• Research & Innovations:
  
  

Promote Research: Encourage and facilitate research activities within the center that contribute to development of courses and assess the impact.

Innovation: Foster a culture of innovation, develop training models, exploring new teaching methodologies, simulation technologies, and training approaches.

• Team Mentoring & Management:
  
  

Team Managerership: Manager, mentor, and motivate a high-performing team, fostering a collaborative and supportive work environment.

Performance Management: Conduct regular performance reviews, provide constructive feedback, and facilitate professional development for team members.

Recruitment & Training: Participate in the recruitment and training of center staff.

• Quality Standards and Accreditations:
  
  

Quality Assurance: Establish and maintain stringent quality standards for all training programs, facilities, and services.

Accreditation Management: Oversee and manage relationships with all accrediting bodies, ensuring timely renewals and adherence to accreditation standards.

Feedback Mechanisms: Implement effective feedback mechanisms from participants and faculty to continuously improve course quality.

Audit Preparedness: Ensure the center is prepared for internal and external quality audits.

Education:

Required Qualifications & Skills:

Post graduate Medical Doctor from a recognized institution

Experience:

10-15 years of progressive experience in the healthcare sector, with demonstrated experience in Managering healthcare initiatives, particularly in the domain of professional medical training and development. Proven experience as an experienced clinician with a deep understanding of medical practices and patient care, knowledge of adult learning principles and instructional design, experience with simulation-based medical education will be an added advantage.

Skills:

Operational Excellence: Strong track record of managing end-to-end operations, including planning, execution, and optimization.

Stakeholder Management: Proven ability to build and maintain strong relationships with internal and external stakeholders, including faculty, participants, vendors, and regulatory bodies.

Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing challenges.

Results-Oriented: A highly driven and results-oriented individual with a commitment to achieving organizational goals.

Regulatory Knowledge: In-depth understanding of healthcare regulations, compliance requirements, and accreditation processes in India.

Team Management: Exceptional Managerership, mentoring, and team-building skills.

Communication: Excellent written and verbal communication skills, with the ability to articulate complex information clearly and persuasively.

Technology Proficiency: Comfortable with using technology for administrative tasks, data management, and educational delivery.

Financial Acumen: Proficient in financial management, budgeting, cost control, and identifying revenue generation opportunities.

Travel Estimate

Job Requirements

Educational Qualification

Post graduate Medical Doctor from a recognized institution

Experience

10-15 years of progressive experience in the healthcare sector

Your Success Matters to Us

At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Let’s create a brighter future together!

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s).