What You’ll Do

• Experience on an ERP product, either in a support role or as an end user.
• Experience in Supply Chain Management.
• Ability to troubleshoot manufacturing/distribution concepts in an ERP software package.
• Proficiency with PC software applications, e-mail, and job-associated applications/systems to expediently process tasks.
• Self-starter abilities are essential and the aptitude to work independently and in a team environment.
• Acts as a liaison between end user and appropriate internal resources.
• Responsible for recreating bugs and documenting replication steps
• Experience troubleshooting issues via telephone and use of remote support access to provide a resolution to the end user.
• Performs other related work as assigned.
• Excellent interpersonal skills
• Fluent English, both oral and written.
• Willingness to work in US shift hours.
  
  

What You’ll Need To Succeed

Primary job function is to provide ERP application support via phone/email/Web:

• Respond immediately to client calls in a professional manner and providing appropriate solutions.
• Work on issues/requests related to ERP application submitted by customers through Web.
• Act as a business advisor to customers by helping them in using the software efficiently & effectively.
• Ensuring Service Quality levels are maintained and adhered to
• Ensuring all issues are handled in a timely manner.
• Reviewing outstanding issues, complete appropriate hand-off in conjunction with OLA/SLAs
• Meeting results every quarter.
  
  

What Could Set You Apart

• Manufacturing and/or distribution business process flow knowledge and experience
• Order Management
• Direct, DTS & Consignment Orders
• Pricing & Rebate
• Inventory Management
• Suggested Purchasing & Demand Forecasting
• Warehouse Management
• Cycle Counting
• Customer Support
  
  

We offer a clear career path within the Customer Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us.

Location: Bangalore

Shift Timings: 5:30pm-2:30am IST

#Hybrid

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  
  

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Recruiter

Vidya Vardhni