Employer Industry: Healthcare and Biotechnology

Why consider this job opportunity:
- Salary up to $48K
- Opportunity for career advancement and growth within the organization
- Flexible work options, including remote work or hybrid at Menlo Park, CA, or Durham, NC
- Supportive and collaborative work environment
- Comprehensive benefits package, including flexible time-off and a 401k with company match
- Potential eligibility for annual bonus plans tied to performance

What to Expect (Job Responsibilities):
- Handle incoming and outgoing customer interactions efficiently via various communication channels
- Provide accurate information and expertly guide customers to achieve their goals
- Document customer interactions and maintain accurate records of communications
- Stay informed about products and services to effectively address customer needs
- Collaborate with team members to share knowledge and escalate complex issues as necessary

What is Required (Qualifications):
- High school diploma or equivalent, with 1-2 years of applicable customer service experience, or an Associate's or Bachelor's degree with 1 year of experience
- At least one year of experience in life sciences, biotech, lab, or healthcare providing customer support
- Ability to type at least 60 words per minute with a minimum of 98% accuracy
- Strong communication and interpersonal skills
- High degree of accountability and follow-through on assigned tasks and commitments

How to Stand Out (Preferred Qualifications):
- Proficiency in MacOS
- Hands-on experience with Salesforce.com and other collaboration tools
- Experience in a customer service call center
- Bilingual proficiency in Spanish
- Previous work in a fast-paced, high-growth company

#Healthcare #Biotechnology #CustomerService #RemoteWork #CareerGrowth