The role will suit somebody who is passionate about science, an enthusiastic listener and communicator who is happy to get into the details of how complex systems function and can match that to the story data is telling.

All components from sequencing chemistry kits to nanopores to electronics influence the characteristics of the data we generate. Rich information is captured about sequencing performance from most sequencing runs, both internally and from many customers. This large data set can be used to look prospectively at the influence of forthcoming suggested changes to all components as we test them in-house. It can also be used to rapidly identify emerging trends in performance in the field. Your role is to exploit that data and work with our talented scientists, engineers, product managers and technical support to make iterative improvements to our products and support.

You will need to quickly establish a strong understanding of the science behind the product and subsequently continue to work closely with scientists across the company to understand what factors can help drive improvements in performance and make the changes that implement those improvements.