Job Overview

The Field Application Scientist (FAS) provides technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.

Primary responsibilities for this role include:

• Provide technical consultancy on the use of mass photometry in different applications.
• Foster increased product usage and support sales efforts through technical presentations, product demonstrations and running customer samples.
• Production of post-demo sample job reports
• Presentation of experimental reports in collaboration with the Technical Sales Specialist
• Design experimental plans in collaboration with the customer, and manage the administrative tasks leading to successful completion of the demonstration/sample job
• Accompany sales representatives in customer laboratories to provide technical and applications
• Assistance
• Contribute customer feedback (report on competitors’ products) to service and marketing, for
• future improvement of our product and services.
• Support regional marketing initiatives alongside sales.
• Assist in creation and review of technical literature and training resources.
• Contribute to maintain accurate customer support information in our CRM (Salesforce)
• Communicate effectively with customers and team members.
• Provide basic and advanced training to customers.
• Seek out and provide market and applications knowledge to help develop new applications on existing technology and improve existing technology to become new product

We are ideally looking for someone with the following skills and experience:

Qualifications

• Masters or PhD in biochemistry, molecular biology, biophysics or other relevant subject (or equivalent experience)
• Driver’s license and vehicle required, as this territory requires a lot of driving.

Knowledge and Experience

• Advanced working knowledge of company products, competitive products and market.
• Beginner level knowledge of selling strategies and methods.
• Outstanding English communication skills.
• Ability to travel.
• Experience (basic to advanced) communicating with different audiences and cross-functional teams.
• Strong organizational and time management skills required.
• Experienced Field Applications Scientist preferred.
• Hands-on experience in a variety of bioanalytical techniques.

We know there is no such thing as the perfect candidate and that there is great value in transferrable skills, so please don’t feel you have to tick all of the above boxes to apply!

Why work for Refeyn?

Refeyn is a values-led Company that is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.

We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.

Like all roles at Refeyn, this is a varied role with a wide remit and plenty of scope for growth!

Compensation and core benefits

• 25 days PTO per year in addition to 10 paid holidays
• 5% company match to 401(k)
• Comprehensive core benefits package including medical, dental, vision, life insurance and more
• Suite of voluntary benefits including flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more

Family Friendly Benefits

Refeyn offers generous parental leave options, depending on your length of service, plus an annual allowance for emergency childcare.

Supporting your Development

All employees receive access to Linkedin Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.

Creating an Engaging Culture

Refeyn supports hybrid working where the role allows and offers flexible start and finish times. We also have a subsidised weekly lunch for onsite employees and a vibrant social calendar which includes holiday parties and midsummer festivals plus an annual team budget for managers to plan team-building activities.