Job Overview

Join our dedicated team as a Bilingual Healthcare Representative, where your communication skills and passion for helping others will play a crucial role in guiding members through their healthcare benefits. In this remote position, you will engage in both inbound and outbound communications, addressing inquiries, educating members on their documentation status, and ensuring they have a seamless experience with their healthcare services.

Key Responsibilities

• Manage inbound and outbound calls, assisting members with healthcare benefits.
• Address consumer inquiries and resolve issues promptly and effectively.
• Inform members about the status of their documents and requests.
• Achieve performance targets related to efficiency, call quality, customer satisfaction, and first-call resolution.
  
  

Required Skills

• Minimum of one year of customer service experience with the same employer.
• Prior experience in a call center environment is highly preferred.
• Excellent communication abilities, adept at multitasking while remaining detail-oriented.
• Background in sales or healthcare benefits is advantageous.
• Strongly motivated with a commitment to high-quality service.
• Ability to successfully pass a background check.
  
  

Qualifications

• High School diploma or equivalent is essential.
  
  

Career Growth Opportunities

This role provides a framework for professional development, beginning as a temporary position with the potential for permanent employment based on your performance and attendance. We emphasize continuous learning and growth to support your career advancement.

Company Culture and Values

Our organization prides itself on fostering a supportive and collaborative work environment. We value diversity and inclusivity, ensuring that every team member feels respected and valued, thus creating a workplace where everyone can thrive.

Employment Type: Full-Time