The Clinical Specialist is a full-time position is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Partner is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.

• Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products

• Utilize the Salesforce Service Console to log customer cases

• Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems

• Utilize internal resources to assist in the prompt resolution of application and technical issues

• Contribute to the maintenance and improvement of the knowledge base

• Escalate calls to higher-level analysts according to defined support processes

• Contribute to the monthly team goals

• Participate in after hour on-call rotation

• Bachelor’s degree or equivalent experience

• Excellent customer service skills in a clinical/nursing environment

• Good problem-solving and prioritization abilities

• Excellent verbal and written communication skills

• Comfortable working in US business hours

• Electronic Health Record experience is preferred

• Knowledge of the post-acute healthcare industry is preferred