Cactus Life Sciences (cactuslifesciences.com) is a leading medical communication company headquartered in Princeton, NJ, with nine global offices. Its expertise lies in delivering scientific content across the product lifecycle with a focus on science, innovation, and efficiency. The company specializes in providing impactful medical strategy, custom operational models, content development and dissemination, and promotion of patient inclusion for biopharmaceutical organizations.Cactus Life Sciences’ scalable solutions cater to the challenges encountered in product development, guiding brands, and organizations towards their future objectives. With a client-centric approach, the company prioritizes understanding their evolving needs and technology trends to drive its growth. Cactus Life Sciences is a subsidiary of Cactus Communications (cactusglobal.com/), a leading science communication and technology company.

Please note: We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

The role involves operational and functional leadership for a single or group of client accounts in a high-end, medical and scientific communication business serving global pharmacustomers. You will be accountable for ensuring client satisfaction and meeting operational KPIs for your assigned global delivery team through management of delivery, implementation of quality control processes, issue resolution, optimal work flow processes, people management and partnership with support functions. This is a key operational position critical to the achievement of our long-term vision.

Team Management

• Lead a global delivery team of medical writers and project managers to produce high-quality scientific deliverables, ensuring adherence to quality and timelines.
• Foster efficient relationships with internal and external stakeholders across geographies.
• Collaborate with project teams and manage team performance, setting direction and motivating members.
• Support functional and scientific excellence through collaboration with the quality and training functions.
• Review scientific content and coordinate with medical directors as needed.

Operations Management

• Provide operations expertise for standard projects, including process improvement and operational support for daily operations.
• Plan and execute complex and non-standard projects, ensuring client satisfaction and repeat business.
• Ensure visibility on project progress, forecasting, and daily operations with the project management team.
• Align global teams and share best practices, assigning appropriate resources to projects.
• Prioritize tasks, distribute workload, and manage risks through cross-functional collaboration.

Operational Metrics

• Optimize capacity utilization while maintaining quality of resource allocation.
• Meet earned revenue targets and monitor project costs and cash flow.
• Prepare weekly and monthly reports for senior management.

Client Delivery and Stakeholder Management

• Understand and communicate client expectations to the team, building influential relationships with key stakeholders.
• Participate in governance meetings, manage scope and timelines, and support new business development opportunities.
• Ensure workflows remain agile to adapt to changes in client expectations.

#LiRemote

• 7+ years in scinetific writing and operations, preferably in medical communications or agency settings.
• Demonstrated expertise in developing and reviewing strategic deliverables such as publications plans and scientific platforms, etc.
• Experience in writing/reviewing deliverables across several therapy areas
• Strong understanding of science to support operational execution.
• Strong customer focus and excellent decision-making skills.
• Effective communication skills for managing multiple stakeholder expectations.
• Ability to work independently with minimal guidance in complex situations.
• Rigorous work habits and capability to navigate ambiguity and conflicting priorities.
• Strong problem-solving skills and a positive, can-do attitude.
• Detail-oriented and highly diligent.

CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.

We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.

We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.

We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.

Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.

• Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
• Recognised as ‘Employers of the Future’ two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
• Recognised as One of India’s Top 100 best Workplaces for Women by Great Place To Work® in 2022
• Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022
• Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning Organisation Development Roundtable
• Emerged as one of India’s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
• Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Work® Institute in 2017