This position is part of the Customer Care Department located within the following boroughs inLondon Borough of Kingston, London Borough of Merton, London Borough of Wandsworth, London Borough of Sutton, London Borough of Croydon, London Borough of Richmond, County of Surreyand will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Customer Care Team and report to the Service Manager responsible for ensuring customer satisfaction in the field. If you thrive in an amazing role and want to work to build a world-class Customer Care organization—read on.

In this role, you will have the opportunity to:

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway Program as part of our culture to develop and grow our teams.
• Be supported by a strong leadership team, involved in key projects to deliver successful installations for our Customer’s that meet their requirements and that of our company
• Complete troubleshooting, installation, validation, preventative maintenance, modifications and repairs on Beckman Coulter equipment.
• Support laboratory systems in the field of clinical diagnostics and automation. You'll partner with the customer not only on technical issues, but how to maximize the instrument's usage.

The essential requirements of the job include:

• Associate degree (Engineer Technology, biomedical, instrumentation, electrical engineering, robotic, Computer Science, health informatics or related) or validated equivalent experience.
• Hold a current valid driver’s license. Ability to travel and provide support in assigned geography. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
• Willingness to diagnose and repair mechanical, electromechanical, robotics, and/or electronic medical equipment, familiar with IT infrastructures.

It would be a plus if you also possess previous experience in:

• Self-motivated role, very well self-organized, have a high level of initiative and communicate effectively with a wide range of hierarchical levels